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Knowledge Base
Find practical guidance, common troubleshooting steps, and infrastructure tips.
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Find helpful resources and guidance for your IT environment. If you need assistance, our team can help you identify the next step.
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Technical Support
Tell us about an issue with your supported product or IT environment.
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Downloads & Documents
Access product documentation, service reports, and other approved resources.
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FAQs
Quick answers to common questions about service, monitoring, and support.
View FAQs ↓Helpful information
Frequently asked questions
Some common starting points. Contact us if you need help with a specific issue.
How do I request technical support?
Use the Contact Us page and select Technical Support. Include your organisation, affected system, the time the issue started, and any error messages. Do not include passwords or other sensitive credentials.
What information should I provide when reporting an outage?
Share the affected service or device, location, business impact, when the issue began, and troubleshooting already completed. Include screenshots or logs only if they do not expose confidential information.
Do you provide annual maintenance contracts (AMC)?
Service and AMC options can be scoped to the systems, locations, support hours, response targets, and exclusions agreed in your proposal.
Can you support existing infrastructure?
We can review your current network, servers, security devices, and documentation to understand the environment and recommend an appropriate scope.
Where can I request product documentation?
Email support@densewave.com or use the Contact Us page to request relevant documentation. Availability depends on the product and your support arrangement.
Need urgent assistance? For a critical outage, use the contact details and escalation procedure provided in your service agreement. The contact details on this demo site should be verified before publishing.